A Unified Platform for Student Well-being & Campus Connectivity
SETU (Support, Empathy, Transformation & Upliftment) is a campus-wide digital platform designed for Indian Institute of Technology Kharagpur to centralize student support, improve communication, and enable proactive well-being systems.
- The Problem:
- IIT Kharagpur, like many large campuses, faced systemic challenges:
- ❌ Rising concerns around student mental health and well-being
- ❌ Fragmented student support systems (academic, mental health, admin)
- ❌ Delayed grievance redressal
- ❌ Lack of real-time communication between students and faculty
- The Objective:
- Design a unified digital platform that:
- Enables proactive intervention (academic + mental health)
- Centralizes student services
- Creates real-time communication loops
- Improves administrative efficiency
- Builds a safer and more connected campus ecosystem
- Product Strategy:
- Key Design Principles
- Human-first, not system-first (especially for mental health)
- Speed over complexity (emergency use cases)
- Trust & privacy by design
- One platform → multiple usage
- Actionable data for admins
Key Features
Role Based Features
- Student
- Admins: Mentors, Wardens, Faculties
- Guardians
Student Features
- Complete Academic Information
- Physical & Mental Wellbeing, Health Profile
- Geo-fencing
- SOS/ 24*7 Helplines, 1 : 1 Chat
- Digital IDs, AI driven Chatbot, Appointments
- Answer queries, Escalate serious concerns, Grievances
- Automatic Hostel Accommodations
- Campus Entertainment
- and many more in different phases
Admin Features
- Receive SOS alerts
- Send Emergency, Bulk and Personalized Notifications
- Monitor Logs
- Quick Responses
- Smart AI Based Analytics
- AI driven Insights
- Complete Student Information
- and many more in different phases
Guardians Features
- Complete Profile Information of ward
- Academic Information
- AI driven Risk Analytics, Early Signals
- SOS/ 24*7 Helplines
- Health Records of ward
- Remote Monitoring
- Connect with Mentors
- Answer queries, Escalate serious concerns
Other Features Includes:
- Academic Dashboard
- AI chatbot for different types of communication and Mental Health Management
- AI driven 360° Student Monitoring System
- Different Types of Communication Layers to interact with Faculty advisors, Wardens, Doctors and other Campus support roles